We think the Philippines is the best choice for offshoring.
India, South Africa, and Malaysia also offer offshoring services, but we believe the Philippines to be the optimum location for offshore workforces for most western businesses. The Philippines share more cultural and social similarities with Australia than you may be aware of:
Filipinos speak English well.
The Philippines is the third largest English speaking country in the world and boasts a 94 per cent English literacy rate. The Filipinos’ slightly American English accent is usually easily understood and is unlikely to produce a negative reaction from staff or clients.
Our cultures are similar.
The Philippines is culturally similar to many western countries. It was an American colony for 50 years, its people are fascinated with American pop culture, and over 90 per cent of people are Christian.
Filipinos are highly educated and skilled.
The public and private Filipino university system produces about 400,000 graduates a year, 30,000 to 50,000 of whom are technically proficient, with degrees in computer science. Half of all graduates have degrees in business administration, marketing/communications and other specialised areas. And because the offshoring and outsourcing industries have been operating in the Philippines for over 20 years, more than 4 million trained workers already have experience working for foreign companies.
Opportunities will be long-term.
The Philippines is a young nation with a population of 104 million people whose average age is just 22, which means there will be significant growth opportunities for the offshoring industry for many years to come.
Working hours and holidays can match up.
AMBS Offshore Staffing Solutions team members usually work an offset day to match the working hours of our clients. Our standard employment agreement provides for the Filipino staff to take the client’s public holidays rather than the local ones, which helps to seamlessly integrate the offshore staff with the local staff.
There’s a cost advantage.
There are significant savings to be had in the Philippines. Wages are typically less than a quarter of those in most western countries, and local communication and housing costs are also about 50 per cent less.
Filipinos have a strong work ethic.
Filipinos have an excellent work ethic. Employers can expect them to work long hours without compromising high levels of productivity. They are loyal and dedicated employees who, if well managed, are likely to make long-term, productive employees.
The Philippines has better telecommunications and infrastructure than other offshoring locations.
Overall, the Philippines’ infrastructure (including power, water, roads, and telecommunications), and particularly that in Makati City, Manila, where your staff will be based, compares favourably with other offshoring destinations around the world. There’s redundant internet connectivity 24/7, with fibre optic cable as a primary network and satellite as backup.
The Philippines has a good track record.
The Philippines is a proven destination for major Australian and American companies looking to outsource or offshore staff or services. Great examples are Hewlett Packard, JP Morgan, Macquarie Bank, White and Case, Virgin, Baker & McKenzie, ANZ Bank, Jetstar and Telstra.
The economy is stable and growing.
The Philippines is among the emerging markets in the Asian region given its sound economic base and highly skilled workforce. GDP growth has averaged about 5 per cent since 2002 and was 6.1 percent in 2014, amid global uncertainties.
The government supports offshoring and outsourcing.
The business process outsourcing industry (BPO), which includes both outsourcing and offshoring, has been growing at a rate in excess of 25 per cent a year for the past 10 years. The offshoring sub-sector of this industry, which focuses on providing offshore workers to foreign businesses connected virtually through the use of technology, has been the recent superstar, currently growing at more than 40 per cent a year.