Transcription Services

Our Process

 

Our process features a combination of onshore and offshore resources to maintain the right balance of quality and value. We have multiple layers of quality assurance (QA), including thorough proofreading to ensure your transcript reaches you with outstanding accuracy and quality. Delivering transcription services from our own offshore facilities means we can guarantee the quality, security and value of our service.

 

process

 

 

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Transcription Pricing

 

Standard pricing given per audio minute for 1 speaker in $AUD excluding GST.

 

Turn Around Time (TAT)
Cost per audio minute
Cost per audio minute ex-large file size(90 mins)
72 Hours $1.85 $2.05
48 Hours $2.00 $2.20 
24 Hours $2.50 $2.70
Same day* $2.90 $3.10
*Exact TAT’s for same day transcripts TBA.
Surcharges apply for the following:
Additional cost per audio minute
Speakers with heavy accents $0.50 
Poor audio quality* $0.50 
*for example foreground or background noise or muffled audio.

 

In the instance surcharges are applicable, we will provide email notification prior to the commencement of the work. We can also provide a range of more complex transcription services, including multiple speakers or video files, with prices and TAT’s available on request.

 

 

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Privacy & Data Security

 

Client privacy is our highest priority. We have strict technological and operational controls to ensure that client privacy is protected during every step of our service. All of our staff are thoroughly vetted and exceed the industry standard. Our modern offshore facilities have 24 hour security and are fitted with state-of-the-art biometric entry systems. Completed transcripts are deleted every 10 days, unless you specify other requirements.

Our encrypted file storage exceeds the industry average, we have installed multiple levels of security to secure and back-up your files. Client files whether at rest or in transit are always protected by encryption. When you trust your sensitive information with us you can be assured it is in safe hands.

 

Technical Details

 

  • AMBS Transcription files at rest are encrypted using 256-bit Advanced Encryption Standard (AES).
  • AMBS Transcription uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit between clients, staff and our servers; it’s designed to create a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption.

 

 

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How it works

 

 

 

step1

Confirm your client details and return our terms of service.

  • We will then create a client directory in our encrypted Dropbox cloud storage, and email you a link to access it to up load your files.
  • You will need a Dropbox account, which can be created for free here .
  • Upload your clearly named audio files to your client folder, along with any supporting documents.
  • Email your Client Services Manager to confirm your turn around time and any other specific instructions you may have.
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Upload your files and confirm your turn around time.

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Await confirmation of your completed transcripts.

  • You will be contacted by email to advise your transcripts are completed and awaiting your collection in your client folder.

 

 

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Contact Information








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